Online Mental Health Support
Frequently asked questions
How can I sign up to TalkCampus?
Access your University of London student email mailbox by logging into the Student Portal and clicking the ‘Access email’ button on the Home page. If you are accessing your University of London email account for the first time, please note that your password is the same as your Student Portal password.
The University of London use Gmail as the provider for all students email boxes. If you already have a Gmail account you will need to 'Add account' on the Gmail login page. You will then be able to enter your student email and password to access your student email.Follow the steps below:
1. Search 'TalkCampus' in the Google Play or App Store and download the free mobile app.
2. You will be guided through the easy registration process, which includes signing up with your University of London email address. You'll also be invited to read and agree to the Community Guidelines and other policies.
3. You will be sent a confirmation email that you need to access in order to verify that you are a student.
4. Read through everything carefully, taking your time to understand the platform and how to get the most out of it.If you are having any difficulty joining with your University of London email address, please log an enquiry via the ‘Ask a question’ button on your University of London Student Portal.
Why do I have to use my University of London email address?
Is my privacy protected?
Do you collect any data and if so, how do you use it?
How ‘anonymous’ and ‘confidential’ is TalkCampus?
The only circumstance under which anonymity may be broken is if a student expresses explicit intent to harm oneself or others. If this is the case, your post will be escalated to your local services and TalkCampus will be in touch with the University to make us aware.
What is ‘peer support’?
What can TalkCampus do?
How is TalkCampus monitored and by whom?
TalkCampus buddies/trained volunteers
A Buddy is a volunteer from the TalkCampus community who wants to give back and support others. TalkCampus volunteers go through training and assessment and learn how to support others online including active listening, conveying empathy and self-care. Buddies are there to welcome you in the community and support you as you work through the ups and downs of life.
TalkLife Clarity AI
TalkCampus is monitored by the TalkLife Clartiy AI and moderation engine. TalkLife Clarity uses machine learning models to classify content shared on TalkCampus in order to facilitate faster support and provide additional moderation when needed.
What makes TalkCampus safe to use?
TalkCampus has a number of mechanisms that make it safe to use, including tools for anonymously reporting bullying and inappropriate or concerning posts. These alert administrators and moderators take appropriate action to review and resolve any issues raised.
How do I become a TalkCampus buddy?
Register your interest here if you would like to become a trained volunteer.
What language should I write in?
TalkCampus is primarily an English speaking network, however, our TalkLife volunteers can support you across 25 languages including Swedish, Dutch, Arabic, German, Russian, Slovak, Czech, Polish, Hindi, Korean, Odia, Bengali, Urdu, Spanish, Tswana, Afrikaans, Cantonese, Mandarin, French, Greek & Portuguese.
What's the difference between TalkCampus & TalkLife?
TalkLife Ltd is the company that manages and operates the TalkCampus network, to which University of London students have exclusive access (along with other global TalkCampus universities and colleges).
I need urgent support, what can I do?
If you believe your life or the life of someone you know is in danger and are in need of urgent help, please see Additional Resources where there is more information and links to global crisis support centres around the world.