Question 1

What Does Posting Anonymously Do?

Accepted Answer

On TalkLife, all members are able to post anonymously. When you choose to post anonymously, other members won't be able to relate the post to your account. It gives you an anonymous profile picture on the post and the accompanying comments for that post. You can keep track of all your anonymous posts from your post history and these are only displayed to you.

Administrators will be able to see your posts and comments but will never disclose your information, this is to prevent abuse.

To Post Anonymously, Follow These Steps:

Open the app and select [+] button   
Select a mood you're feeling and then press on the “Continue” button
Select a category for the post and then press on the “Continue” button
Select on “Post Options” icon next to your avatar
Toggle ON “Post Anonymously” option and select “Save Post Options” button
Type in your post
Select the blue paper plane button to publish!

Question 2

How Can I Reset My TalkLife Password?

Accepted Answer

You can reset your password directly within TalkLife using the “Forgot your password?” screen.

To Reset Your Password, Follow These Steps:

Open the app, while signed out, then select “Log In”
Select “Forgot your password”
Type in your email and select the arrow button. We will email you a temporary password with a confirmation link
Go to your TalkLife e-mail and select on the confirmation link to activate your temporary password
Login to TalkLife using the temporary password and update your password to one you can remember in your account settings under Private Information

Question 3

I get the message: “This email is associated with another social media account. Please use the social log-in to access the app.” when I try to reset my password. What does this mean?

Accepted Answer

This means that you created your account using Facebook Login, Google Sign-In, or Sign in with Apple. To access your account, go back to the onboard screen and select the correct alternative sign in methods under “sign in with” and continue logging in.

Question 4

How Can I Update My Profile Picture?

Accepted Answer

To Change Your Profile Picture, Follow These Steps:

Open the app and select your profile picture at the top right, next to your Display Name   
Select on your profile picture above your Display Name     
Select “Take Photo” or “Choose Existing”    
Grant app permission for camera or gallery (first time)
Take a picture with your camera or select the photo you'd like to use from your gallery
Crop, reposition, and rotate the photo as needed
Select “Done”

Question 5

How Many Photos Can I Have in My Profile Gallery?

Accepted Answer

You can have 6 photos in your gallery, but if you purchase a TalkLife Hero Subscription, it's expanded to 24. The subscription also comes with other features, such as animated emoji, exclusive highlights, custom profile covers, all gift cards unlocked, 10x monthly boosts, a supporter badge, and one free monthly subscription to give to another TalkLife user of your choice! You can purchase a Hero Subscription within the app for $2.99 per month.

Question 6

Can I Choose Which Notifications I Want?

Accepted Answer

Yes, you can! There are plenty of options within the application to have control of how often you receive notifications. You can mute notifications from a post, messages, groups, and more!

To Mute Notifications From Posts on the App, Please Follow These Steps:

Open the app and select on a post you commented on
Select the “. . .” options button at the top
Select “Mute Conversation” and select “OK”.

You will no longer receive push notifications or activity of these notifications on your Notifications Feed.

To Mute a Private Conversation With Another User, Please Follow These Steps:

Open the app, then select the Messages button in the footer
Swipe right on a private conversation with another TalkLife member and then select the Settings gear
Toggle ON Mute Conversation, select duration, and then select the “OK” button.

Messages received from this TalkLife member will no longer display in drop-down notification and you won't receive push notifications. However, you will still receive a red notification indicator on the Messages button.

To Mute a Group, Please Follow These Steps:

Open the app, then select the Messages button in the footer
Find the group (private or public) on the My Messages tab or Public Groups tab
Swipe right on the group and then select the Settings gear
Under “Notifications Options”, select “All Messages”, “All @mentions”, or “Nothing” (along with a time duration and select OK)

“All Messages” will give you drop-down notifications and push notifications for messages sent within the group. “All @mentions” will only give you drop-down notifications and push notifications for messages where other TalkLife members tag you in. “Nothing” will no longer display any messages sent within the group as a drop-down notification and you won't receive push notifications. However, you will still receive a red notification indicator on the Messages button.

You can also have more control of your push notifications within your Notification Settings!

To Access Your Notification Settings, Please Follow These Steps:

Open the app, then select the last icon to the right on the footer menu
Select “Settings”
Scroll   down to “Preferences” and select “Notifications”

Here, you can select which notifications you want to receive push notifications from. You can also set it to where you only get some or all push notifications from people that you follow.

Question 7

How Do I Block Triggering Content on My Feed?

Accepted Answer

We understand that some topics can be more difficult to discuss than others. By default, TalkLife will apply a trigger filter to a post if the original poster chooses to apply it. You may also add other trigger filters that will apply to some posts on the feed. We will try our best to filter these posts based on the criteria that you choose. We also allow you to specify which posts to custom filter based on your own personal preferences.

To Apply the Theme Categories for TalkLife To Filter, Follow These Steps:

Open the app, then select the last icon to the right on the footer menu
Select “Settings”
Scroll down to “Preferences” and select “Set Trigger Categories”
Select the trigger categories you want to filter
Select “Done”

To Apply a Custom Keyword Filter, Follow These Steps:

Open the app, then select the last icon to the right on the footer menu
Select “Settings”       
Scroll down to “Preferences” and select “Mute Custom Keywords” 
Type in a keyword you want to mute and select “Add”

Question 8

What is Crowd Control?

Accepted Answer

Crowd Control is a neat feature that lets you control how you share your posts to the TalkLife community. It allows you to choose between all TalkLife members, long term TalkLife members, or only the TalkLife members you're following to view them.

To Use Crowd Control, Follow These Steps:

Open the app, then select the [+] button
Select a mood you're feeling and then press on the “Continue” button
Select a category for the post and then press on the “Continue” button
Select on “Post Options” icon next to your avatar
Select “Crowd Control: Who can see my post”
Choose between “Low – All Members”, “Moderate – Long Term Members Only”, and “High – Only Show to Following”
Press   “Continue” button, and “Save Post Options”
Type in your post
Select the blue paper plane button to publish!

Question 9

What is a Highlight?

Accepted Answer

A highlight is a cool looking background design that you can have on your post card in the feed! Customize your post with a style to your liking with over 15+ highlights available to TalkLife Heroes. Keep an eye out for some temporary free highlights available during special occasions!

To Add a Highlight to Your Post, Follow These Steps:

Open the app, then select the [+] button
Select a mood you're feeling and then press on the “Continue” button
Select a category for the post and then press on the “Continue” button
Select on “Post Options” icon next to your avatar
Select “Add a Highlight”
Choose Highlights available or become a TalkLife Hero to unlock 15+ new highlights, and select “Save Post Options”
Type in your post
Select the blue paper plane button to publish!

Question 10

What is a Public Group?

Accepted Answer

Public groups are small places where you can get together around a common interest. They are moderated by the owners or set admins and each group will bring its own flare to TalkLife. Be sure not to share anything inappropriate and stay within the guidelines.

Question 11

What is Public Group Premium?

Accepted Answer

Public Group Premium is a way to give your Public Group a little extra flare! It will increase your member limit to 1000, let you add 4 additional owners and 10 admins, give your members emoji reactions, set a custom welcome message, and make your group “Featured”. Any member of your group can unlock premium for one month, two months, or one year.

To Upgrade Your Public Group to Premium, Follow These Steps:

Open the app, then select the Messages button in the footer
Select “Public Groups” tab
Swipe  right on a non-Premium Public Group under “Joined Groups” and then select the Settings gear.
Select “Premium”
Select “Upgrade Now” button
Select which Premium subscription you'd like, then select “Purchase”
Follow through to purchase via the Apple App Store or Google Play Store

Question 12

How Do I Block Another User?

Accepted Answer

Sometimes we can't get along with everybody. The healthy thing to do would be to avoid interaction with those that may make our journey more difficult.

To Block a User on TalkLife, Please Follow These Steps:

Navigate to their profile, post, or comment.  
Select the "post options" - the three dots
Select "Block This User" option

When you block a user, you will no longer see their posts or comments. They will also not be able to see any of your content, tag you, or message you. You can unblock a member at anytime via your settings and choosing "Manage Blocked Users".

Question 13

How Can I Unblock a User on TalkLife?

Accepted Answer

To Unblock a User on TalkLife, Please Follow These Steps:

Open the app, then select the last icon to the right on the footer menu.
Select "Settings”
Select "Manage Blocked Users”
Select “Unblock”

When you unblock a user, you will be able to see their content again. They will also be able to see your content again, and message and tag you.

Question 14

How Do I Hide Another User?

Accepted Answer

Sometimes we can't get along with everybody. The healthy thing to do would be to avoid interaction with those that may make our journey more difficult.

To Hide a User on TalkLife, Please Follow These Steps:

Navigate to their profile, post, or comment.  
Select the "post options" - the three dots
Select "Hide This User" option

When you hide a user, you will no longer see their posts or comments. You can unhide a member at anytime via your settings and choosing "Manage Hidden Users".

Question 15

How Can I Unhide a User on TalkLife?

Accepted Answer

To Unhide a User on TalkLife, Please Follow These Steps:

Open the app, then select the last icon to the right on the footer menu.
Select "Settings”
Select "Manage Hidden Users”
Select “Make unhidden”

When you unhide a user, you will be able to see their content again.

Question 16

What Does “Reset Account” Do?

Accepted Answer

Reset account allows you to start all over again, like brand new! It will reset all of your account settings, profile photos, posts, followers/following, your comments, posts, hearts, achievements, and so much more! Each TalkLife account is allowed 2 resets per year.

To Reset Your Account, Please Follow These Steps:

Open the app, then select the last icon to the right on the footer menu.      
Select "Settings”        
Scroll down to “Danger Zone” and select “Reset Account”  
Select “OK” to confirm reset if you have any remaining

Question 17

What Is “Deactivating Account”? What’s the Difference Between Deactivating and Deleting an Account?

Accepted Answer

Deactivating your account will suspend all activity of your account within the app. It will make your profile, comments, posts, etc. unavailable within the app. You can reactivate and return to your account at any time. Deleting your account will suspend all activity of your account, while also permanently deleting it within 15 days. You must reactivate and return to your account within this time to avoid the permanent deletion of your account. We cannot reverse this action.

Question 18

Is TalkLife Free?

Accepted Answer

YES! You can use all of TalkLife's features without any cost. If you find TalkLife helpful and would like to support the community, you can become a TalkLife Hero for $2.99 to unlock some additional highlights and cover photos, along with many other cool features and extras!

Question 19

What is a TalkLife Administrator?

Accepted Answer

TalkLife has a global safety team working around the clock to remove inappropriate content, and users within seconds. Administrators are professional staff trained in moderation and safeguarding. Administrators review flagged content and content removed by the Moderators and have oversight of the platform 24/7. Administrators can also suspend and ban users.

Question 20

What is a TalkLife Moderator?

Accepted Answer

A Moderator is a TalkLife volunteer who has gone through a thorough recruitment, training and assessment process to be able to remove content on TalkLife. Moderators remove content that is against the TalkLife Community Guidelines. Everything that is removed by a Moderator is reviewed by an Administrator. Moderators are members of the TalkLife community that want to give back and support others.

Question 21

What is a TalkLife Buddy?

Accepted Answer

A Buddy is a volunteer from the TalkLife community who wants to give back and support others. TalkLife buddies go through training and assessment and learn how to support others online including active listening, conveying empathy and self-care. Buddies are there to welcome you in the community and support you as you work through the ups and downs of life.

Question 22

How Do I Apply To Be a TalkLife Buddy or Moderator?

Accepted Answer

We're frequently looking for volunteers! Applications for both roles are open once a month so keep an eye out within the app for our Volunteer Application announcements. You must be 16+ to be a Buddy and 18+ to be a Moderator. Applicants will be required to fill out a short questionnaire, participate in a scheduled video call interview, and if selected, undergo training to fulfill the role of a TalkLife Buddy or Moderator.

Question 23

What Is the Honor Level System?

Accepted Answer

The Honor Level System is another layer of moderation within the app. It helps us with safeguarding the app by automatically restricting accounts that are in bad standing. It's been designed to prevent the harm and toxicity of some members, and give them a chance to improve their behavior. TalkLife Administrators will still take action to suspend and/or ban TalkLife members if their actions don't improve and the guidelines are still not followed.

Question 24

My Honor Level Decreased. What Can I Do To Increase It?

Accepted Answer

If your honor level decreases, the best thing for you to do to increase it is to follow the guidelines and stay out of trouble within the application. Then soon enough, your account will be in good standing for you to increase your honor level and regain access to the features that were once restricted on your account.

Question 25

I Feel Low. I Feel Alone. I Miss the Old Me.

Accepted Answer

Our community loves having new people to talk to. Interacting with others will help you feel better and may help you see situations from a new perspective. It’s an easy first step before talking to your GP.

Question 26

My Child Is Using TalkLife - What Is It?

Accepted Answer

TalkLife is a global social network where people can talk openly and honestly with others about the ups and downs of life. TalkLife members must be above 16 years and enter an age verification on sign up. If you have a child under the age of 16 and you beleive they are using TalkLife, we encourage you to remove the account using the delete account function.

If your child is 16+ They can use TalkLife to give and get support from other people who are going through similar things. It’s a place where no-one need feel alone or judged for who they are. It is not a crisis support service.

We are an online peer support community and not a clinical service. We cannot diagnose or treat users and we do not provide advice or professional support. If you are worried about your own mental or physical health or someone else’s please seek professional help from a doctor or qualified health practitioner.

TalkLife is not a crisis support service and we cannot support users who are suicidal. If someone is in need of immediate support we urge them to contact the emergency services or one of the resources listed in our help centre.

We are unable to provide crisis support through TalkLife. As such we do not allow posts that actively discuss suicide attempts or methodologies. We prominently provide resources on where to seek crisis support help in our ‘I need help’ section in app. We also provide pop up signposting to users when they have drafted content that suggests they’re in crisis.

Please see our community guidelines for more information on what we allow and don’t allow.

Question 27

Will You Report My Information to Authorities?

Accepted Answer

TalkLife works with law enforcement agencies to help people on the platform stay safe. If you are in immediate risk of harm or harm to others, TalkLife will work with law enforcement agencies to support them in responding to emergency situations. We will also report If you are involved or discussing illegal activity, acts of terror or sexual abuse of a minor. You can read more on our privacy policy and terms of service.

Question 28

Will My Friends Be Able To Find Me on TalkLife?

Accepted Answer

TalkLife allows you to control the information that appears on your TalkLife profile, including profile name and display pictures. TalkLife also allows users to post anonymously, without including your profile information.

Essentially, no, your friends won't be able to find you if you don't want them to. Be careful with what you share on any network, especially personally identifiable information.

Question 29

Why Was My Post Removed?

Accepted Answer

On TalkLife, we really dislike having to remove posts. However, we may have to if the content of the post is in violation of our community guidelines. If your post is removed, you will be notified by a pop-up within the app. The reasoning for removal will be displayed in this notification. You can also find our reasoning for removal when you open the removed post from within the app. There will be a comment from the Hawk displayed only to you. If you would like further information you are able to directly ask an admin via the original post. Check out our community guidelines and rules to understand what is okay and not okay to post on TalkLife.

Question 30

How Can I Flag Inappropriate Content?

Accepted Answer

We take the security of our users extremely seriously. If you have seen content on TalkLife that's abusive, overly graphic, requests for inappropriate content or posts that don't seem right, we ask that you flag the content in order to alert our moderation / administrators.

To Flag a Post:

Open the inappropriate post from the feed
Press the '. . .' in the top right hand corner of the screen
Choose a reason for flagging the content
You will not be notified of any further action

To Flag a Comment:

Open the inappropriate comment from the feed
Press the '. . .' in the top right hand corner of the comment 
Choose a reason for flagging the content
You will not be notified of any further action

Question 31

Someone Is Sending Me Inappropriate Content in Messaging!

Accepted Answer

If someone is sending you inappropriate content or requests within messaging for content that you don't feel comfortable sharing, we ask that you flag the messages to quickly bring this to the attention of administrators on shift.

You Can Flag a Private Message Through the Following Steps;

Select the settings icon in the top right of the messaging thread.    
Choose "report user"
Select a reason for flagging the conversation

This will alert administrators who can then take action if appropriate. Administrators will not provide any information on their decision or action they have taken.

Question 32

How Can I Report Another User?

Accepted Answer

We take the security of our users extremely seriously. If you have seen a TalkLife member who is behaving abusively, posting graphic content/offensive photos or going against our community guidelines, we ask that you flag users in order to alert our Moderation / Administrators.

To Report Another Member:

Select the members profile, and select the three dots at the bottom right corner
Select "Flag This User"         
Select a reason for flagging a profile

This will then be flagged to Administrators on shift. You will not be notified of any action taken by Administrators or moderation.

Question 33

What is a TalkLife Moderator?

Accepted Answer

A TalkLife Moderator is a volunteer who is trained to help ensure the TalkLife community is a safe and supportive place. We’ll teach you the types of content that are okay and not okay within our community and help you to put this into practice by removing and flagging posts. You will be required to spend 5-6 hours per week moderating on TalkLife.

Question 34

What is a TalkLife Buddy?

Accepted Answer

A TalkLife Buddy takes part in our unique online training course in peer support. We’ll teach you how to support others online including how to encourage people to open up, how to respond to someone who is struggling, how to know your own boundaries and critically, how to look after yourself and practice self-care. You will be required to spend 5-6 hours per week performing your Buddy duties on TalkLife.

Question 35

How Do I Apply To Be a TalkLife Buddy or Moderator?

Accepted Answer

We're frequently looking for volunteers! Applications for both roles are open once a month so keep an eye out within the app for our Volunteer Application announcements. You must be 16+ to be a Buddy and 18+ to be a Moderator. Applicants will be required to fill out a short questionnaire, participate in a scheduled video call interview, and if selected, undergo training to fulfill the role of a TalkLife Buddy or Moderator.

Question 36

What Training Is There?

Accepted Answer

Training for both Buddy and Moderator roles is carried out in small groups and is made up of several modules, completed in your own time, at your own pace. The modules consist of videos, written information and a quiz to help you put into practice what you have learned. You can log on at any time, day or night, to complete the online training and support will be on hand if you have any queries. Depending on the pace and size of the group, training can take anywhere between 1-2 weeks.

Question 37

Is It Paid?

Accepted Answer

No, both our Moderator and Buddy positions are voluntary roles.

Question 38

Can I Stop Whenever I Want?

Accepted Answer

Yes, you are free to leave the volunteer position at any time. We also encourage you to take breaks where needed so that you can prioritize your own mental health. We are able to temporarily remove your volunteer status if you need a break so that you don’t feel any pressure to continue whilst you take care of yourself.

Question 39

Why Do I Have To Do a Video Call on Zoom?

Accepted Answer

We ask you  to do a face to face zoom meeting so that we can verify your identity and get to know you better. If you do not want to do a video meeting, unfortunately we cannot take your application any further.

Question 40

Can I Still Get Support on TalkLife?

Accepted Answer

Absolutely! We encourage all our volunteers to continue to use TalkLife to get support as well as to give support.

Question 41

What Do I Get From Being a Volunteer?

Accepted Answer

As a volunteer at TalkLife you will get:

To become part of an awesome volunteer community
 A free unlimited hero subscription
 Certificates for your time as a volunteer
 Access to plenty of fun workshops and volunteer sessions.

Question 42

👿  Bullying & Harassment

Accepted Answer

Don't be offensive, bully or harass others. Racism, hate speech or content targeting specific demographics will not be tolerated. Any expressions of abuse, including threats and/or degrading statements intended to mock, humiliate, embarrass, intimidate, and/or hurt an individual are not welcome on TalkLife and will be removed.

Rule 1. Content containing excessive abusive language or any form of general abuse that contributes to a hostile environment is strictly prohibited. Such content will be removed, and we will issue bans where appropriate. Remember, everyone is here to support one another - please treat each other with respect and use the block feature if you find you're not seeing eye to eye.

Rule 2. Do not post content that encourages coordinated harassment - TalkLife defines harassment as aggressive pressure or intimidation towards another user. Additionally, content that insults or belittles individuals based on personal characteristics will not be tolerated.

Rule 3. Do not post content that disparages victims of violent tragedies.

Rule 4. Content that depicts wilful harm or intimidation, such as cyberstalking or trolling, will be removed. TalkLife defines a troll as a user that posts inflammatory, insincere, digressive, extraneous, or off-topic messages on our platform with the intent of provoking readers into displaying emotional responses, or manipulating others' perception.

Rule 5. Content that wishes death, serious disease, or other serious harm on an individual will be removed and will result in a ban.

Rule 6. TalkLife defines racism as prejudice, discrimination, or antagonism by an individual, community, or institution against a person or people on the basis of their membership of a particular racial or ethnic group, typically one that is a minority or marginalised. Any racist content will be removed and result in an immediate ban.

Question 43

🤬  Hate Speech

Accepted Answer

We're a diverse global community - please respect cultural differences so we can ensure users from all backgrounds are made to feel welcome. Hate speech, racism and cultural appropriation will not be tolerated on TalkLife.

TalkLife defines hate speech or behaviour as content that attacks, threatens, incites violence against, or otherwise dehumanises an individual or a group on the basis of the following protected attributes:

Race
Ethnicity
National origin
Religion
Caste
Sexual orientation
Sex
Gender
Gender identity
Serious disease
Disability
Immigration status
Political Orientation

It’s essential to respect differences of opinion and ensure these expressions do not escalate into hate speech. The line between strong (and often controversial) opinions and hate speech can be nuanced, and influenced by the context of the post and the user’s history. Therefore, when determining whether content is intended to incite hate, both the content's context and the poster’s history will be carefully considered.

Examples of hate speech include, but are not limited to:

Racial slurs or racist jokes
Content promoting gender-based stereotypes that could harm individuals
Expressions that advocate for violence against a religious group
Disparaging remarks about someone's disability

Rule 7. Do not post content that may be interpreted as hate speech towards an individual or group.

Rule 8. Do not tag other individuals in hate posts/comments/replies. This includes tagging a user in a post or referencing them in a comment under a post.

Rule 9. Do not post content that glorifies, praises, promotes, and/or supports any hateful ideology (e.g. white supremacy, misogyny, misandry, anti-LGBTQ, antisemitism, islamophobia etc.).

Rule 10. Do not post content that contains names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, and/or other objects related to a hateful ideology.

Rule 11. Do not post content that supports, promotes, or advertises conversion therapy or related programs.

Rule 12. Do not post content that denies well-documented and violent events that have taken place affecting groups with protected attributes (e.g. Holocaust denial).

Rule 13. Do not post claims of supremacy over a group of people with reference to other protected attributes.

Rule 14. Do not share conspiracy theories used to justify hateful ideologies.

Question 44

🆘  Self-harm, Suicide & Eating Disorders

Accepted Answer

TalkLife is a peer-to-peer support platform designed to provide a safe space for sharing and receiving support. However, it is not an emergency service and cannot assist with immediate crisis situations. If you are experiencing thoughts of harming yourself and you are not sure if you can keep yourself safe, TalkLife may not be the right environment for you at this moment. If you are in a life-threatening situation, please contact emergency services or go to your nearest emergency department immediately. For additional support, please use the ‘I need help’ button in the sidebar.

Sharing on TalkLife needs to be safe for everyone. To ensure this, content that discusses or alludes to suicidal actions or thoughts, even without graphic details, is not allowed and will be removed. This includes any form of content that might indirectly suggest or reflect past or present suicidal ideation.

If you're struggling with thoughts around self-harm, you can share how you're feeling, seek advice on how to cope with the thoughts and urges and share your journey of recovery. Please refrain from sharing graphic or explicit details of self-harm. Do not share photos, self-harm methodologies, or any specifics about how you self-harm, or plan to self-harm. Such content can be harmful to others and will be actively moderated.
 
Content that promotes disordered eating behaviours, likely to cause adverse health outcomes, is also not allowed on TalkLife. This includes content expressing desire for an eating disorder, sharing tips or coaching on disordered eating, and participation in unhealthy body measurement challenges.

Rule 15. Do not post content that promotes, normalizes, encourages, or glorifies self-harm in any form. This includes, but is not limited to, sharing graphic or explicit details, methods, or instructions related to self-harm.

Rule 16.  Do not share content referencing past or present suicidal ideation or intention, including explicit discussions, indirect statements, goodbye messages, abbreviations (e.g., "kms"), or any casual remarks, regardless of detail or graphic nature.

Rule 17.  Do not share suicide or self-harm games, dares, challenges, pacts, or hoaxes.

Rule 18.  Do not share content that depicts, promotes, normalizes, encourages or glorifies disordered eating behaviours, including dangerous weight loss or 'thinness'. Sharing tips, coaching advice, or specific measures (calories, weight, body measurements etc.) related to disordered eating will be removed.

Rule 19.  Do not seek or provide medical advice, including sharing names or details of specific medication you might be taking on TalkLife. Such discussions require professional guidance and are not appropriate for this platform so will be removed.  TalkLife isn’t the correct place for users to discuss medication.

Question 45

🚔  Illegal Content

Accepted Answer

If you share content that discloses illegal activity or threats of harm to others, then expect repercussions. Admins may report this to local authorities and your account could be banned. Content may be removed if it relates to activities or goods that are regulated or illegal in the majority of the region or world.

In line with our responsibilities under the UK Online Safety Act 2023, we also prohibit content linked to the 17 priority illegal harms. These include:

Child sexual exploitation and abuse (CSEA)
Terrorism
Revenge pornography
Extreme pornography
Fraud
Sale of illegal drugs
Sale of illegal weapons or firearms
People smuggling
Promoting or facilitating suicide
Promoting or facilitating self-harm
Inciting or glorifying violence
Hate crime
Harassment
Stalking
Controlling or coercive behaviour
Animal cruelty
Assisting illegal immigration

Rule 20. Do not share content that discloses illegal activity or threats of harm to others – this can also include images. Content describing graphic gore or depicting extreme violence, which may be illegal or disturbing to the community, is also prohibited.

Rule 21. Do not post or share content that promotes phishing, pyramid schemes, investment schemes with promise of high returns, fixed betting, and/or any other types of scams.

Rule 22. Do not post or share content that promotes gambling.

Rule 23. Do not post or share content that promotes or encourages use of drug consumption, manufacturing or selling.

Rule 24. Do not post content that displays firearms, firearm accessories, ammunition, and/or explosive weapons. Content that offers the purchase, sale, trade and/or solicitation of firearms, accessories, ammunition, explosive weapons and/or instructions on how to manufacture them will also be removed.

Rule 25. Do not post content that praises, promotes, glorifies, or supports violent acts or extremist organisations or individuals.

Rule 26. Do not post content that encourages participation in, or intends to recruit individuals to violent extremist organisations.

Rule 27. Do not post content with names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, and/or other objects meant to represent violent extremist organisations or individuals.

Question 46

🛡️  Minor Safety

Accepted Answer

TalkLife defines a minor as any person under the age of 18. Our users must meet the minimum age requirements to use TalkLife, as stipulated in our Terms of Service. If you are under 16, you are not allowed to use TalkLife and we will ban your account. TalkLife will take action on any content or accounts involving sexual exploitation of a minor. Sexual exploitation of minors includes any abuse of a position of power or trust for sexual purposes, including profiting financially, socially, sexually, and/or politically from the exploitation of a minor.

Rule 28. Do not use TalkLife if you are under 16. Any users that state they are underage will be banned.

Rule 29. Do not create accounts pretending to be under 16. We take this seriously and any accounts lying or joking about being a minor will be banned.

Rule 30. Flag and report any individual whom you know to be under 16 on TalkLife. Please flag the content where this information is revealed for our admin team to review.

Rule 31. If you come across a user that states they are under 16, do not engage with these users - flag the profile.

Rule 32. Do not engage in any explicit sexual conversation with minors on TalkLife.

Question 47

🐍  Predatory / Grooming Behaviour

Accepted Answer

We do not tolerate any type of predatory or grooming behaviour on TalkLife. Predatory behaviors may include flattery, requests for contact on or off platform, requests for personal information, solicitation of minor sexual abuse material, sexual solicitations or comments and gift-giving. A permanent ban will be issued to any user that we believe is displaying predatory or grooming behaviour.

Rule 33. Do not post or share content that solicits minors to connect with an adult on another platform, website, or other digital space.

Rule 34. Do not post or share content that depicts, promotes, normalises, and/or glorifies grooming behaviour.

Rule 35. Do not post or share content that solicits real-world contact between a minor and an adult or between minors with a significant age difference.

Rule 36. Do not take it upon yourself to hunt out predators on the platform. Accounts created to catfish predators or accounts used to call out such activity can be very dangerous and we will ban such users. If you come across predatory or grooming behaviour on TalkLife, please flag the content or contact support@talklife.co.

Question 48

💋  Dating & Sexual Content

Accepted Answer

TalkLife is not a dating platform. While you're welcome to build friendships and relationships on TalkLife - we have boundaries. We encourage users to talk about sex as it is an important part of life, however this should be done within appropriate boundaries. We are also mindful that some content may be offensive or culturally inappropriate in certain regions or may not be suitable for users of all ages.

Rule 40. Do not post, comment or DM dating requests - TalkLife is not a dating platform.

Rule 41.  Do not send unsolicited inappropriate messages, pictures or requests - TalkLife defines unsolicited content as messages or images that have not been asked for or requested. This includes requesting explicit images or messages from a user out of context.

Rule 42.  Do not post inappropriate/sexual requests or content on TalkLife. This includes sexting requests on the main feed. Replacing characters in the requests (such as ‘s@xting anyone?’) does not make this ok. This also includes sharing explicit details about your sex life or personal fetishes/kinks.

Question 49

🙈  Explicit Images

Accepted Answer

Users directly messaging unsolicited nude images, or uploading nude images to their profile will be banned from the platform. TalkLife defines nudity as content that is overtly revealing of breasts, genitals, anus, and/or buttocks, or behaviours that mimic, imply, and/or display sex acts. This also includes depictions, including digitally created or manipulated content of nudity or sexual activity.

Rule 43.  Do not DM unsolicited nude pictures to other users.

Rule 44.  Do not have nude or inappropriate pictures that mimic, imply, or display sex acts in your profile picture or gallery.

Rule 45.  Do not upload or send any pornographic content or offer sexual services on the platform. Links to sites such as Only Fans will also be removed.

Rule 46.  Do not blackmail other users. Content that threatens to reveal images of another user will be removed and you will be banned, regardless of whether these images were consented to originally. Respect other users' privacy.

Rule 47.  Do not attempt to manipulate users into sending you intimate or nude images. This will result in an immediate ban.

Question 50

🗑️  Spam

Accepted Answer

TalkLife defines spam as irrelevant or unsolicited messages sent over the platform, typically to a large number of users, over a short period of time, for the purposes of advertising, phishing, spreading malware, spreading misinformation and/or just generally trying to cause disruption. Oversharing and spam will be removed; including spamming social media handles, external messaging groups or links to other sites.

Rule 48. Do not spam the same post or comment multiple times. If you post or comment the same content 3 or more times in a day, we will class this as spam and subsequently, this content will be removed. We will also issue suspensions or restrict your access if you continue to spam content.

Rule 49.  Do not spam DM’s with the same message, emoji(s), gif(s) and/or image(s). If you send the same message 3 or more times in a day, and this is flagged for review, we will class this as spam and you may lose access to direct messaging.

Question 51

🤥  False News

Accepted Answer

Fake news, misinformation (content that is inaccurate or false) and disputed claims that cause significant harm to individuals, our community, or the larger public regardless of intent will be removed. This includes sharing content that is significantly and deceptively altered, manipulated or fabricated, content that is shared in a deceptive manner or with false context and content that is likely to result in widespread confusion on public issues or impact public safety.

Rule 50. Do not post misleading information that incites hate or prejudice.

Rule 51.  Do not post misleading information related to emergencies that induce panic.

Rule 52.  Do not post medical misinformation that can cause harm to an individual's physical health.

Rule 53.  Content that misleads community members about elections or other civic processes.

Rule 54.  Do not post conspiratorial content, these include:

Content that attacks a specific person or a protected group
A violent call to action
Denies a violent or tragic event occurred.

Rule 55.  Do not share Digital Forgeries that mislead users by distorting the truth of events and cause significant harm to the subject of the video, other persons, or society.

Rule 56.  Do not engage in coordinated inauthentic behaviour such as the use of multiple accounts to exert influence and sway public opinion whilst misleading individuals, our community, or our systems about the account's identity, location, relationships, popularity, or purpose.

Question 52

🔒  Privacy

Accepted Answer

Respect the privacy of others. Revealing private information (doxing) of another TalkLife member will not be tolerated. TalkLife defines doxing as the act of collecting and publishing personal data or personally identifiable information (PII) for malicious purposes. Don't be a detective and bully people into revealing more information than they are comfortable sharing. At the same time, do not share your own personally identifiable information on the platform. TalkLife cannot control what information you share via direct messages - be careful and think about the details you are sharing with others.  Check out our privacy policy for more information around privacy on TalkLife.

Rule 57. Do not post content that threatens to reveal personal data or personally identifiable information, including residential address, private email address, private phone number, bank statements, social security numbers and/or passport numbers on TalkLife.

Rule 58.  Do not post your own phone number, banking info, or location on TalkLife. Also, do not request this information from other users.

Rule 59.  Do not threaten to blackmail an individual or to hack an individual's account.

Rule 60.  Do not post content that incites or encourages others to hack or reveal another person's account, personal data, or personally identifiable information (PII).

Rule 61.  Do not share an individual's account, personal data, or personally identifiable information to encourage others to abuse, troll, or harass that individual.

Question 53

🚩  Flagging

Accepted Answer

The fastest way to get content reviewed by our moderation team is to flag it. Do not take things into your own hands by tagging users or admins. If a post has been left up and you fundamentally believe it's by mistake, email support@talklife.co. Whilst we encourage you to flag any content that isn’t quite right, please do not spam flag - if you flag a post or user, rest assured we are looking into it. If you feel there are legitimate grounds for a suspension/ban, do not abuse the flag button in an attempt to catch the attention of an admin on shift. If the flag reasons are not appropriate, provide as much detail when flagging the content by using the ‘other’ option.

To Flag a Post:

Open the inappropriate post from the feed
Press the '. . .' in the top right-hand corner of the screen
Select "Flag this Post"
Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option). 
You will not be notified of any further action

To Flag a Comment:

Open a post from the feed
Press the '. . .' in the top right-hand corner of the inappropriate comment
Select "Flag this Comment"
Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option)
You will not be notified of any further action

To flag a Direct Message:

Select the settings icon in the top right of the messaging thread.    
Choose "report user"
Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option)
You will not be notified of any further action

Rule 62. Do not abuse the flag button without good reason in an attempt to get another user banned - this creates unnecessary workload for our admin team. If you flag a user or their posts or comments more than 3 times in 24 hours without good reason, you will risk a suspension. Target flagging a user over a sustained period of time will also not be accepted.

Rule 63.  Please do not tag users or admins in posts you believe go against TalkLife guidelines. This content should be flagged and will then be reviewed by the admin on shift.

Question 54

🏃‍♂️  Ban Evasion

Accepted Answer

When we issue a ban, we are banning the user, not just the account. If your account has been permanently banned, then we believe TalkLife is not the place for you. Don't create a new account in an attempt to circumvent a ban or a suspension. If you believe you have been wronged, you can appeal the ban or contact us via support@talklife.co.

Rule 64. Do not create new accounts to circumvent permanent or temporary suspensions or bans on TalkLife.

Rule 65.  If an account has been permanently banned for violations of TalkLife's Rules & Guidelines, TalkLife reserves the right to also permanently suspend any other account we believe the same account holder or entity may be operating in violation of our earlier suspension, regardless of when the other account was created.

Question 55

📢  Marketing & Fundraising

Accepted Answer

TalkLife isn't a marketplace for you to sell or promote your services. If you're a professional mental health expert, you're welcome to engage in peer support but don't offer therapy on our platform. TalkLife is also not the place to fundraise, crowdfund or advertise sponsorship sites.

Rule 66. Do not promote your business, products, social media handles, surveys etc on TalkLife. This also includes selling or buying items on the platform, sharing referral codes and posting invites to create accounts on other platforms. Such posts will be removed.

Rule 67.  Do not ask users to complete surveys via TalkLife. If you are working on a research project, or would like to collaborate with TalkLife, please contact support@talklife.co.

Rule 68.  Any content promoting fundraisers, crowdfunding, or sponsorship sites will be removed. Requests for money directly or through payment apps are also strictly prohibited.

Question 56

✅  Quality

Accepted Answer

Please make sure your posts and comments are well thought out and legible. Single-word posts or posts only containing emojis or drawings created from special characters will be restricted to your followers. If you want to say ‘hi’ or ‘hello’ to the community, of course that is not a problem, just take a second to think how you can expand on these posts.

Rule 69. Posts containing single words/letters or posts that contain only emojis or drawings created from special characters will be restricted to your followers.

Question 57

🐟  Catfishing

Accepted Answer

TalkLife is pseudo-anonymous, and you are welcome to be anonymous. However, please don't bait people or take advantage of vulnerable people by pretending to be someone you're not. Likewise, don't use alternate accounts to bully and target yourself. TalkLife defines catfishing as a user creating an online identity for the purposes of beginning a deceptive relationship.

Rule 70. Do not create an account for the purpose of beginning a deceptive relationship.

Rule 71. Alternate accounts are allowed but do not target, abuse and/or bully your own accounts. Alternate accounts are accounts created by the same user under a different username.

Rule 72. Do not impersonate individuals, groups and/or organisations to mislead, confuse and/or deceive others, nor use a fake identity in a manner that disrupts the experience of others on TalkLife.

Rule 73. Do not take it upon yourself to hunt catfish on the platform. ‘Catfish Hunter’ accounts created to call out such activity can be very dangerous, and we will ban such users. If you come across such activity, please flag the content or contact support@talklife.co.

Question 58

🏛️  Religious & Political Content

Accepted Answer

Your beliefs and culture are important. However, don't force your views on others or spam (please see spam section) scripture or views. Use your energy and passion to help and support others with your words and being available to listen.

Rule 74. Do not spam religious scripture - if you post the same post more than 3 times in a day, this content will be removed.

Rule 75. Do not enforce your views or beliefs onto anyone - this includes political beliefs/views. Respect other users' opinions.

Rule 76. Do not invalidate someone else’s beliefs because they do not align with your own.

Rule 77. Do not post political propaganda on TalkLife. TalkLife defines political propaganda as posts or comments intended to influence people's opinions about a particular political candidate or issue.

Question 59

🚨  Security

Accepted Answer

TalkLife values the security and safety of our community and employees. We do not allow access to TalkLife through unauthorised methods, or to obtain sensitive confidential commercial or personal information. Please do not mess with the integrity or reliability of TalkLife - we will issue a permanent ban if we suspect a user is attempting to undermine or abuse the security of our platform.

Rule 78. Do not try to access TalkLife in an unauthorised manner, and do not create misleading versions of our platform.

Rule 79. Do not distribute malicious files, links, content or messages that contain viruses, Trojan horses, worms, logic bombs, and/or other materials that may be harmful to the community or platform.

Rule 80. Do not use automated scripts or code to request login credentials or other sensitive information, including non-public data, from TalkLife or its users.

Question 60

💜  Support TalkLife

Accepted Answer

Admins are here to help. You're welcome to vent and make suggestions, but please be respectful and polite. We're all doing our best to make this community a safe and encouraging place. If you disagree with an admin, that's okay. You can appeal removals and bans but please don't abuse our staff or volunteers. You can also express your frustration about aspects of TalkLife you do not agree with and provide feedback - just don’t get personal.

To request further details following the removal of a post, select "+" on the removed post - this will give you the option to request further details from a member of the admin team. Please do not direct message our staff or volunteers requesting this information.

You are also more than welcome to contact support@talklife.co with any suggestions or complaints.

Rule 81. Abuse directed at staff members or volunteers will not be tolerated. Our team is here to support you and keep the platform safe. Tagging staff or volunteers in posts or comments, or sending abusive direct messages, is strictly prohibited. If you have an issue with a decision, please contact support@talklife.co. As with all members of the community, the TalkLife team reserves the right to block you if you behave inappropriately toward them.

Question 61

👿  Bullying & Harassment

Accepted Answer

Don't be offensive, bully or harass others. Racism, hate speech or content targeting specific demographics will not be tolerated. Any expressions of abuse, including threats and/or degrading statements intended to mock, humiliate, embarrass, intimidate, and/or hurt an individual are not welcome on Vent and will be removed.

Rule 1. Do not post content that insults or belittles an individual on the basis of attributes such as intellect, appearance, personality traits, and/or hygiene.

Rule 2. Do not post content that encourages coordinated harassment - Vent defines harassment as aggressive pressure or intimidation towards another user.

Rule 3. Do not post content that disparages victims of violent tragedies.

Rule 4. Content that depicts willful harm or intimidation, such as cyberstalking or trolling, will be removed. Vent defines a troll as a user that posts inflammatory, insincere, digressive, extraneous, or off-topic messages on our platform with the intent of provoking readers into displaying emotional responses,or manipulating others' perception.

Rule 5. Content that wishes death, serious disease, or other serious harm on an individual will be removed and will result in a ban.

Rule 6. Vent defines racism as prejudice, discrimination, or antagonism by an individual, community, or institution against a person or people on the basis of their membership of a particular racial or ethnic group, typically one that is a minority or marginalised. Any racist content will be removed and result in an immediate ban.

Question 62

🤬  Hate Speech

Accepted Answer

We're a diverse global community - please respect cultural differences so we can ensure users from all backgrounds are made to feel welcome. Hate speech, racism and cultural appropriation will not be tolerated on Vent.

Vent defines hate speech or behaviour as content that attacks, threatens, incites violence against, or otherwise dehumanises an individual or a group on the basis of the following protected attributes: